Archive: customer satisfaction

How product companies can learn to sell solutions

Tags: , ,

With the rise of digital technology, the software component in many products, ranging from washing machines to machine tools, has grown increasingly important. This has given the manufacturers an opportunity to become solution businesses — a switch that can deliver great business benefits. ... Read more.

Publication date: 2017-05

3D printing: moving into the mainstream

Tags: , , ,

EY Performance-3D printing: moving into the mainstream

As a transformative technology, 3D printing has had a long gestation, but its perception as one of the most significant inventions ever is about to become much more widespread. Read more.

Publication date: 2016-08

How pharma is embracing customer experience

Tags: , , , ,

EY Performance-How pharma is embracing customer experience

Customer experience will be the next battleground for the pharmaceutical industry. As its customers are becoming resistant to push sales and marketing, and are instead preferring to relate to the overall experience provided in their pull interactions with a company, we explore what this means for the sector. ... Read more.

Publication date: 2016-08

Your products are talking, are you listening?

Tags: , , ,

EY Performance-Your products are talking, are you listening?

As manufactured products become more intelligent and connected, it will be a competitive necessity for manufacturers to listen to them individually and collectively. Read more.

Publication date: 2016-05

Becoming a 360° integrated solution provider

Tags: , , ,

EY Performance-Becoming a 360° integrated solution provider

This article provides useful information for companies that want to become successful 360° customer-oriented solution businesses. Read more.

Publication date: 2016-05

The Tao of digital strategy

Tags: , , ,

EY Performance-The Tao of digital strategy

Too often, digital considerations are merely a secondary factor in an overall business strategy, limited to investment in e-commerce. Read more.

Publication date: 2015-11

Reinventing the MVPD business — it’s time!

Tags: , , ,

EY Performance-Reinventing the MVPD business — it’s time!

The telecommunications and media and entertainment industries are undergoing significant transformation driven by technology, changing consumer habits, the rise of new competitors and different business models. Read more.

Publication date: 2015-11

Is digital signage a potential goldmine?

Tags: , , ,

EY Performance-Is digital signage a potential goldmine?

Digital signage, although a relatively small market, represents a great chance for telecoms companies to gain experience in targeted advertising — helping them to understand how they can monetize their large customer bases. Read more.

Publication date: 2015-11

Taking stock: targeting retailer food waste

Tags: , ,

EY Performance-Taking stock: targeting retailer food waste

Find out how the EY Advisory team in Stockholm has helped a Swedish retailer to reduce food wastage and improve efficiency. Discover the lessons to be learnt by other retailers and other sectors. Read more.

Publication date: 2015-08

Page 1 of 712345Last »
EY refers to one or more of the member firms of Ernst & Young Global Limited (EYG), a UK private company limited by guarantee. EYG is the principal governance entity of the global EY organization and does not provide any service to clients. Services are provided by EYG member firms. Each of EYG and its member firms is a separate legal entity and has no liability for another such entity's acts or omissions. Certain content on this site may have been prepared by one or more EYG member firms