Search results - 438 articles

Customer retention

Categories: All, Articles in English, Organization & People, Processes, Strategy

This case study highlights the importance of the proper management of customer lapse rates in the life insurance market. It describes how a well-equipped professional team succeeded in addressing the alarming situation that threatened the growth of the life insurance wing of an Australian bank.

Publication date: 2010-03

Financial crisis 2008: Wall Street ninjas and the downturn

Categories: Articles in English, Financial Services, Governance & Risk, Strategy

In this article, scholars from around the world examine the reasons behind the financial turmoil that began in the US and snowballed into a global recession and suggest measures to convert recession into a strategic opportunity.

Publication date: 2009-01

Business transformation through an integrated business and technology re-engineering at Cairn Energy

Categories: Articles in English, Information Technology, Strategy, Technology

There are numerous ways in which organizations can increase profitability and sustainability. In this case study, Cairn Energy explains how the company improved its process efficiency by integrating business process outsourcing and technology.

Publication date: 2008-05

Innovation perspectives – Open and co-innovation

Categories: All, Articles in English, Strategy

The ability to innovate is a pre-requisite to success even survival in today’s competitive market. Against this backdrop, the article considers various forms of innovation that are popular in new-age enterprises.

Publication date: 2008-05

Empowering Europe’s future: a future-oriented approach to exploiting clusters as drivers of innovation and growth

Categories: All, Articles in English, Information Technology, Organization & People, Strategy

Innovation is a key driver of profitable growth. Clusters provide important sources of future innovation. SMEs, as key drivers of Europe’s growth, often do not know how to benefit from clusters. Read on to learn more about how to empower Europe’s future by exploiting SMEs as the key source of innovation.

Publication date: 2009-07

Revenue management at Deutsche Post DHL

Categories: Articles in English, Other industry sectors, Processes, Transaction

Revenue management holds the key to improving the financial performance of an organization. Read further to know how DHL efficiently managed their revenue.

Publication date: 2008-02

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