Search results - 242 articles

EY Performance-How pharma is embracing customer experience

Categories: Life Sciences, Processes, Strategy

Customer experience will be the next battleground for the pharmaceutical industry. As its customers are becoming resistant to push sales and marketing, and are instead preferring to relate to the overall experience provided in their pull interactions with a company, we explore what this means for the sector.

Publication date: 2016-08

EY Performance-A holistic approach to program management

Categories: All, Organization & People, Processes

The obstacles to effective program management recur all too often and are compounded by the effects of advancing technologies.

Publication date: 2016-05

EY Performance-Becoming a 360° integrated solution provider

Categories: Consumer Products, Processes, Strategy, Technology

This article provides useful information for companies that want to become successful 360° customer-oriented solution businesses.

Publication date: 2016-05

EY Performance - Governance: a beacon for successful outsourcing

Categories: All, Governance & Risk, Processes

The evolution of outsourcing is offering companies more transformative opportunities and competitive advantages than ever before. However, these advancements generate layers of complexity between organizations and their service providers.

Publication date: 2016-05

EY Performance-Patient engagement: a powerful remedy

Categories: Articles in English, Government & Public Sector, Life Sciences, Processes, Strategy

Most health care providers and payers have made significant investments in people, process and technology but investing in patient engagement activities could bring them three-fold benefits.

Publication date: 2016-02

EY Performance-Supply chain innovation in a digital world

Categories: All, Articles in English, Organization & People, Processes, Strategy

Digital technologies are disrupting all industries by attracting new entrants and competitors who operate under different rules and deploy new technologies more rapidly and skillfully.

Publication date: 2016-02

EY Performance-Revenue Assurance & Improvement

Categories: All, Articles in English, Processes, Strategy

Revenue Assurance & Improvement (RA&I) is a methodology that stands apart from techniques for reducing costs and expenses, and instead focuses on driving up revenues from specific, often overlooked, areas.

Publication date: 2016-02

EY Performance-Making big data infrastructure secure

Categories: All, Articles in English, Information Technology, Organization & People, Processes

Big data is driving invaluable new insights for organizations in all sectors. It demands new methods of analysis and also new, large-capacity storage.

Publication date: 2016-02

EY Performance-Using emerging tools and technology to turn data in insight

Categories: All, Articles in English, Information Technology, Processes

While new sources of data offer never-before-seen opportunities for companies, more and more of today’s data-driven organizations are drowning in data, yet starving for insights.

Publication date: 2016-01

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