Archive

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Customer retention

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Customer retention

This case study highlights the importance of the proper management of customer lapse rates in the life insurance market. It describes how a well-equipped professional team succeeded in addressing the alarming situation that threatened the growth of the life insurance wing of an Australian bank. ... Read more.

Publication date: 2010-03

Financial crisis 2008: Wall Street ninjas and the downturn

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Financial crisis 2008: Wall Street ninjas and the downturn

In this article, scholars from around the world examine the reasons behind the financial turmoil that began in the US and snowballed into a global recession and suggest measures to convert recession into a strategic opportunity. ... Read more.

Publication date: 2009-01

Business transformation through an integrated business and technology re-engineering at Cairn Energy

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Business transformation through an integrated business and technology re-engineering at Cairn Energy

There are numerous ways in which organizations can increase profitability and sustainability. In this case study, Cairn Energy explains how the company improved its process efficiency by integrating business process outsourcing and technology. Read more.

Publication date: 2008-05

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