Personnel management in the IT transformation era

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Managing personnel, one of the most critical resources for organizations operating within service industries, is undoubtedly becoming more challenging and complicated as technological advancements are accelerating and subsequently competition is growing.

PCU monitoring and planning is gradually evolving from a typical managerial activity to a strategic action.

We provide a conceptual framework and methodology for measuring, assessing and planning personnel capacity utilization (PCU) in a more accurate and dynamic way, where operational research, data analytics and relevant IT transformation opportunities are exploited with the end target of optimizing personnel productivity and efficiency levels.

The article was written by:

  • Constantine Moros
    Senior Manager, Advisory Services — Performance Improvement, Ernst & Young Societe Anonyme for the Provision of Advisory Services (EY), Greece
  • Konstantinos Somoglou
    Director, Advisory Services — Performance Improvement, EY, Greece

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