Personnel management in the IT transformation era
Download the article to read all the content on which this summary is based.
Managing personnel, one of the most critical resources for organizations operating within service industries, is undoubtedly becoming more challenging and complicated as technological advancements are accelerating and subsequently competition is growing.
PCU monitoring and planning is gradually evolving from a typical managerial activity to a strategic action.
We provide a conceptual framework and methodology for measuring, assessing and planning personnel capacity utilization (PCU) in a more accurate and dynamic way, where operational research, data analytics and relevant IT transformation opportunities are exploited with the end target of optimizing personnel productivity and efficiency levels.
The article was written by:
Read the full article528.66 kB